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          Contact information


          Customer Service - Home 
          Monday - Friday 7 a.m. to 7 p.m. EST
          Email us

          844.388.7425 

          Customer Service - Business
          Monday - Friday 7 a.m. to 7 p.m. EST

          866.582.6345 

          Hearing or Speech Impaired

          711 (TTY or TDD Relay Service) 
          Report Energy Theft  800.452.2777
          Report Copper Theft  800.452.2777
          Lakes & Recreation  800.829.5253 or 800.829.LAKE
          Investor Relations  800.488.3853 
          Media Contacts  800.559.3853 
          Report Fraud and Scams  800.452.2777
          Report Environmental Concern  855.355.7042 

          Mailing addresses

          Mail Payments:
          Duke Energy Progress
          P.O. Box 1003
          Charlotte, NC 28201-1003

          Overnight or Express Mail:

          Duke Energy
          10101 Claude Freeman Dr. 225N
          Charlotte, NC 28262

          General Correspondence:
          Duke Energy Progress
          P.O. Box 1771
          Raleigh, NC 27602

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